Return Policy

HomeReturn Policy

General Policy

  • Our museum aims to provide a smooth and transparent booking experience.
  • Visitors are advised to review booking details carefully before payment.
  • All bookings once confirmed are considered final.
  • Return or cancellation is not permitted after confirmation.
  • This policy applies to all visitors and bookings.

Non-Refundable Items

  • Museum entry tickets are non-refundable.
  • Event and exhibition passes cannot be returned.
  • Guided tour and workshop bookings are non-refundable.
  • Donations and memberships cannot be refunded.
  • Partially used tickets are not eligible for refund.

Exceptions

  • Refunds are considered only if the museum cancels an event.
  • Technical payment failures may be reviewed.
  • Duplicate payments, if verified, may be refunded.
  • Refund requests must be submitted within a reasonable time.
  • The museum’s decision on exceptions is final.

Refund Processing

  • Approved refunds are processed to the original payment method.
  • Processing time may take 7–10 working days.
  • Bank or payment gateway delays are beyond our control.
  • Refund confirmation will be shared via email.
  • No cash refunds are provided.

Contact & Support

  • For return or refund enquiries, please contact our support team.
  • Provide booking details for faster assistance.
  • Support requests are handled during working hours.
  • Incomplete information may delay resolution.
  • We aim to respond to all enquiries promptly.